At Spooky World, we’re all about making your celebration planning as thrilling and hassle-free as your party itself! Whether you’re stepping back in time with our 1920’s flapper dresses or rocking out in 1980’s disco outfits, we want every detail to be perfect. Our Shipping & Returns policy is designed to be clear, fair, and focused on your satisfaction, just like our commitment to bringing you the best in vintage costumes and accessories.
Shipping Information
We ship globally to bring the fun of Spooky World to your doorstep, though we exclude some remote areas and parts of Asia for logistical reasons. Once you place your order, here’s what to expect:
- Order Processing: Your order will be processed within 1-2 business days. We’ll send you a confirmation email with tracking details once it’s on its way.
- Shipping Methods:
- Standard Shipping: We use DHL or FedEx for fast and reliable delivery. Shipping costs $12.95, and your order will arrive within 10-15 days after shipment.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option takes 15-25 days after shipment to reach you, perfect for planning ahead!
Please note that delivery times may vary based on your location and customs processing. If you have any questions about shipping, feel free to reach out to our celebration experts!
Returns & Exchanges Policy
We want you to love every item from Spooky World, but if something isn’t quite right, we’re here to help. Our returns and exchanges process is simple and designed with your convenience in mind.
Return & Exchange Eligibility
You can request a return or exchange within 15 days of receiving your order. To be eligible, your item must meet the following criteria:
- Be in its original condition with all tags attached.
- Unworn, unwashed, and undamaged.
- Include the original packaging.
- Be accompanied by your proof of purchase (e.g., order confirmation or receipt).
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless they are defective or incorrect:
- Beards & Moustaches: Due to hygiene considerations, these items are final sale.
- Animal Masks: For health and safety reasons, these cannot be returned once opened or used.
- Any opened or used costume accessories.
- Personalized or custom items (e.g., customized Christmas T-Shirts).
- Sale or clearance items (unless they are defective).
If you receive a defective or incorrect product from these categories, contact us immediately, and we’ll resolve it quickly.
The Return & Exchange Process
Follow these easy steps to initiate a return or exchange:
- Submit Your Request: Email us at [email protected] within 15 days of receiving your order. Use the template below to include all necessary details. We’ll respond within 2 business days with a Return Authorization Number and instructions—please don’t ship items back without this authorization.
- Package and Ship: Securely package your item(s) with the original packaging and tags. Clearly write your Return Authorization Number on the outside of the package.
- Ship to Our Address: Send your return to:
Spooky World Returns
15557 Sutter Creek Road
Sutter Creek, US 95685
Note: Return shipping costs are your responsibility, unless the return is due to our error or a defective product.
Refund Information
Once we receive and inspect your returned item:
- Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-7 business days.
- You’ll receive an email confirmation once your refund is processed.
- Original shipping costs are non-refundable.
- For exchanges, replacement items will be shipped using our standard shipping methods once the return is processed.
Defective or Incorrect Items
If you receive a defective item or the wrong product, contact us right away at [email protected]. We’ll cover the return shipping costs and expedite your replacement or refund to get you back to celebrating in no time.
Return & Exchange Request Template
To make things even easier, use this template when emailing us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Spooky World Team,
I would like to request a [return/exchange] for my recent order.
- Order Number: [Your Order Number]
- Order Date: [Date of Purchase]
- Item(s) to Return/Exchange: [Product Name(s) and Quantity]
- Reason for Return/Exchange: [Please specify]
- For Exchanges – Preferred Replacement: [If applicable]
I confirm that the item(s) are in original condition with tags attached and packaging intact.
Thank you,
[Your Full Name] [Your Phone Number]Need Help?
Our celebration experts are always here to assist! Whether you’re planning a Baby Shower, Book Week, or Christmas party, we’ll make your return experience as smooth as finding that perfect vintage costume. Contact us at [email protected]—we’re happy to help!