Term and Conditions

1. Acceptance of Terms

By using our website or placing an order, you confirm that you are at least 18 years old or have parental consent, and you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our site or services. We reserve the right to update these terms at any time, and continued use constitutes acceptance of the changes.

2. User Obligations and Responsibilities

As a user of Spooky World, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent or harmful activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from our site without permission.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.
• Ensure that any returns or exchanges are initiated within the specified timeframe and meet the eligibility criteria outlined in our policy.

Failure to adhere to these obligations may result in the suspension of your account or legal action.

3. Products and Services Description

Spooky World specializes in vintage costumes and accessories, including items from the 1920’s to 1980’s, as well as categories like Animal Masks, Christmas Costumes, and Baby Shower accessories. Our products are designed for celebration and fun, with a focus on quality and authenticity. Please note:

• Product images and descriptions are provided for informational purposes and may vary slightly due to screen settings or minor updates.
• We strive to keep our inventory up-to-date, but availability may change. If an item is out of stock, we’ll notify you promptly.
• Certain items, such as Beards & Moustaches and Animal Masks, are non-returnable for hygiene reasons unless defective.

We aim to deliver products that meet your expectations, and if you have any questions, our celebration experts are here to help!

4. Order and Payment Terms

When you place an order with Spooky World, you agree to the following:

• Order Processing: Orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking details once shipped.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you must provide valid payment information.
• Shipping: We ship globally, excluding some remote areas and parts of Asia. Options include:
  • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 days after shipment.
  • Free Shipping: For orders over $50, via EMS, with delivery in 15-25 days after shipment.
  Delivery times may vary based on location and customs.
• Cancellations: Orders can be cancelled within 24 hours of placement if not yet processed. Contact us at [email protected] for assistance.

By completing a purchase, you authorize us to charge the total amount to your selected payment method.

5. Returns and Exchanges

We want you to love every item from Spooky World! Our returns and exchanges policy is designed for your convenience:

• Eligibility: Requests must be made within 15 days of receipt. Items must be in original condition, with tags and packaging intact.
• Non-Returnable Items: Includes Beards & Moustaches, Animal Masks, opened accessories, personalized items, and sale/clearance products (unless defective).
• Process: Email us at [email protected] with the required details. We’ll provide a Return Authorization Number—do not ship items back without it.
• Refunds: Processed to the original payment method within 5-7 business days after inspection. Original shipping costs are non-refundable.

For defective or incorrect items, we cover return shipping and expedite replacements. See our full policy on the website for details.

6. Intellectual Property

All content on the Spooky World website, including text, images, logos, and product designs, is the property of Spooky World or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written consent. Unauthorized use may result in legal action.

7. Liability Limitations

Spooky World strives to provide accurate information and high-quality products, but we cannot guarantee that the website will be error-free or uninterrupted. Our liability is limited to the fullest extent permitted by law:

• We are not responsible for any indirect, incidental, or consequential damages arising from your use of the site or products.
• In cases of product defects or errors, our liability is limited to the cost of the item or a replacement, as per our returns policy.
• We are not liable for delays caused by shipping carriers, customs, or other factors beyond our control.

By using our site, you acknowledge that your use is at your own risk.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of California. Any disputes arising from your use of our website or purchases will be resolved through arbitration in Sutter Creek, California, or in the applicable courts. We encourage you to contact us first at [email protected] to resolve any issues amicably.

9. Contact Information

If you have any questions about these Terms and Conditions, our products, or your orders, please reach out to our celebration experts. We’re here to help make your experience with Spooky World unforgettable!

10. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, and we encourage you to review it periodically. Your continued use of the site after changes constitutes acceptance.